Frequently Asked Questions

Slotified is your all-access pass to crypto-powered slots and casino action, built for mobile and lightning-fast play — huge bonuses, instant games, and real cashouts, all in one slick site.

Just hit “Sign Up” on our homepage, fill in your details, and you’ll be spinning in under a minute. Easy as pie.

We don’t make the laws — you do. If online gaming’s allowed where you live, you’re good to go. When in doubt, check your local rules.

Yep! Before your first withdrawal, we’ll need to check your ID (nobody likes it, but it keeps things secure). See all the details here: Account Verification FAQ

No panic — drop us a line at [email protected] and get ready to prove you’re you. We’ll get you back in the game fast.

Absolutely! Fire up Anonymous Free Play (AFP) on tons of games, no sign-up needed. Click and spin — practice, have fun, no cash required.

Sign up, drop your first deposit, and your multi-stage welcome bonus kicks in automatically. More on bonuses: Bonuses & Promotions FAQ

Pop codes like 99DAILYSPINS or INFINITERELOAD right into the cashier when you deposit.

You bet — as soon as you’ve cleared the wagering requirements. Check the terms for caps and details.

Bonuses expire (usually after 7 days) or might get pulled if terms aren’t met. For the full story, see: Winnings, Withdrawals & Bonus Limits

It depends on where you live, your account status, and recent deposits. Open your promotions dashboard for what’s active for you.

Head to the cashier, pick your currency (BTC, ETH, LTC, etc.), and send your deposit to your personal wallet address. Full how-to here: Crypto Deposits FAQ

Right in the cashier, once you choose your crypto deposit method. Don’t send until you see your unique address!

Don’t! If you send the wrong crypto, your money is likely gone for good. Always double-check you’re sending the right coin to the right address.

Nope. Just meet the minimum, but bigger deposits may mean bigger bonuses and higher limits.

No can do. Only send from wallets you own. Third-party deposits will be bounced.

Go to the cashier, click “Withdraw,” pick your crypto, and paste in your wallet address. Full step-by-step: Crypto Withdrawals FAQ

It depends on the coin, but usually around $25.00 worth. Details are in the cashier.

Not happening. KYC (ID check) is required for all first-time cashouts. Get verified and you’re set.

If you’ve got a bonus active, max cashout rules or wagering requirements may apply. For details: Winnings, Withdrawals & Bonus Limits

Yes! If your cashout’s still pending (within 24 hours), you can cancel it and put the funds back in your account.

Email [email protected] or hit us up on live chat. More options: Tech Support & Troubleshooting FAQ

Crypto deposits can take a few minutes. If it’s still missing after that, send us your transaction hash and we’ll track it down.

No sweat! Your bet is always safe on the server. Just reload and keep playing — or contact support if anything’s missing.

Click “Forgot Password” on the login screen and follow the steps. You’ll be spinning again in seconds.

Double-check your login details, clear your cache, and make sure your account isn’t blocked or self-excluded. Still no luck? Ping support.

Before we pay out any winnings, we have to play by the rules — AML (anti-money laundering), fraud prevention, and responsible gaming. This means we’ll ask for ID when you cash out. It keeps things safe, fair, and keeps your account secure.

Grab your photo ID (passport or driver’s license), a recent proof of address (utility bill or bank statement, dated within 90 days), and a screenshot of your crypto wallet QR or the front of your card (just show partial digits). Snap, upload, done.

You can play and deposit without revealing everything, but for any cashout, full verification is a must. You can spin in Anonymous Free Play mode if you just want to have fun — but for real money, ID is required.

All your docs are locked down tight. We use encryption and follow global data protection rules. Only our payments and compliance crew ever see them — never shared, never sold.

Ping us at [email protected] from any email you can use. Include your full name, date of birth, and a clear photo of your ID. If you’ve deposited before, send a screenshot of that too. We’ll help you get back in.

Yes, if you change your name, address, or payment method, we’ll ask for updated docs. Keeps your account safe and our security team happy.

Most verifications are done within 24 hours (even faster if everything’s clear). If things are busy, it might take up to 48 hours. We’ll email you as soon as you’re good to go.

Absolutely. You can spin, deposit, and grab promos before verifying. But you won’t be able to cash out until your docs are approved.

It’s usually one of these: blurry photos, expired ID, names that don’t match, or a cropped image. Check your docs are crystal clear and match your account info, then try again.

You can keep playing, but you won’t be able to withdraw. If you go too long without verifying, we may freeze your account or forfeit your balance (see our terms).

Yes. No matter how you play, you’ll need to verify before you can withdraw any winnings — whether it’s bonus cash or real money.

Of course! You’ll get an email as soon as we approve your docs, or if we need anything extra. You can also check your status in your account dashboard.

Yes — and we recommend it! Upload early (in your account settings under “Verify”) and you’ll never wait when you’re ready to cash out.

Register your free Slotified account, make your first deposit (crypto or fiat), and your bonus lands automatically. If you need a promo code for your country, you’ll see it in the cashier.

Each of your first three deposits unlocks a new bonus tier — just deposit, and your bonus applies (as long as you meet the minimum and don’t have another bonus running).

It’s based on your deposit value, not the currency. Whether you use Bitcoin, Ethereum, or dollars, your bonus matches the live exchange rate at the time you deposit.

It’s our daily reload system — claim a 20% bonus up to three times per day, every day, after you finish your welcome bonuses. Flexible, ongoing, and always available.

Of course. Just toggle “No Bonus” in the cashier, or let support know before you deposit. You’re always in control.

Only one active bonus at a time. To grab another, finish, forfeit, or wait for the current one to expire.

Just pop it into the cashier when you deposit. Always enter your code before confirming payment to make sure you get the promo.

Yep! Find them on our Promotions page, in marketing emails, or from our live support team.

Most bonuses have a 40x–50x wagering requirement on your deposit plus bonus. For example: deposit 100, get 100 bonus, wager 8,000–10,000 to unlock withdrawals. Always check the terms!

Nope. Slots count 100%. Table games, live dealers, craps, and progressives usually don’t count (unless we say so). If you try to game the system, your bonus may be voided.

Yes — once you finish all wagering and are under the max cashout (usually 10x your deposit), your winnings move to your real balance and you can cash out.

Yes, but you must meet the full wagering requirement and make at least one real deposit. There’s also a cap (like 10x bonus) on what you can withdraw.

Bonuses are removed if they expire, you breach the rules, request a withdrawal early, or go inactive. Always check your bonus status and wagering progress to stay on track.

Withdrawals are blocked if your bonus is still active, you haven’t finished wagering, or you’ve broken bonus rules (like max bet, restricted games, or weird play patterns). When in doubt, check the terms or ask support.

Yes! Every week, you get 10% real cashback on your net losses — automatically. No hoops, no hassle. The cashback lands as real cash, not bonus, and uses a simple formula: (Start Balance + Deposits + Reversed Withdrawals) minus (Withdrawals + End Balance).

Sometimes, yes! Some promos stack up both — free spins plus a matched deposit bonus. Always check the promo terms or code details to see if stacking is allowed for your offer.

Deposit the minimum for the day (like $20 or crypto equivalent), enter the promo code, and enjoy 99 free spins on Mythic Wolf. This deal resets every day and you can claim it more than once — no daily cap.

It’s our go-again bonus! Get a 20% reload bonus on up to three deposits every day. There’s a daily cap, and you’ll need to meet wagering requirements before cashing out bonus winnings.

Bonuses (and any wins from them) can be removed if you break the rules — things like using multiple accounts, odd betting patterns, exploiting bugs, or going over the max bet limit. Always play fair to keep your bonuses safe.

You’ll see all your available bonuses in your dashboard or under the Promotions tab. These are tailored just for you based on your region, account status, and deposits. Not seeing a bonus you expected? It probably isn’t available right now for your account.

Yes — most bonuses cap cashouts at 10x your deposit. Anything you win above that gets removed automatically when you cash out, so plan your play accordingly.

Bonuses are usually valid for 7 days after you claim them (unless otherwise stated). Finish the wagering within this time, or the bonus and related winnings will disappear.

Just log in, go to the cashier, pick your favorite coin, and you’ll get a fresh wallet address or QR code. Copy it, send your crypto, and you’re good to go.

We support Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and sometimes region-specific coins. You can also use Bitcoin via the Lightning Network for even faster deposits.

In the cashier: after selecting your coin, you’ll get a unique, one-time-use wallet address. Each deposit gets a new address — always use the latest one you see.

Most crypto deposits show up in 5–15 minutes. Lightning Network payments are nearly instant. Ethereum can be slower during network traffic. If it’s not there after 30 minutes, double-check your transaction.

First, make sure you sent it to the correct address. Wait up to 30 minutes for confirmation. Still missing? Grab your transaction ID and coin type, then reach out to support so we can track it down for you.

If you send, for example, ETH to a BTC address (or vice versa), the funds are likely lost forever — crypto addresses are not interchangeable. Always double-check the address and coin type before sending.

Nope, but your deposit has to meet the minimum required. Want to unlock a bonus? Check the promo terms first—some offers have minimum deposit requirements.

Yes, there are minimums for each coin (like 0.0005 BTC or 0.01 ETH). Your max limits depend on your player tier, past deposits, and where you play from.

No, all deposits must come from wallets you personally own. This keeps things secure and helps prevent any fraud or mix-ups.

No. Your balance is set in casino units based on the crypto’s value when your deposit clears. You play and wager with these units.

These are blockchain transaction fees (not from us), and you pay them when sending your deposit. Fees change based on network traffic.

Slotified never charges deposit fees. Only standard blockchain fees apply, which you’ll pay when sending funds.

It’s a super-fast Bitcoin payment option with near-zero fees. Use Lightning for instant BTC deposits—just pick it in the cashier.

Absolutely! Scan the cashier’s QR code with your mobile wallet (like Trust Wallet, MetaMask, or Coinbase) for fast, typo-free deposits.

Sorry, no. Crypto transactions are final once sent. Always double-check the wallet address and amount before confirming.

Yes, but using your personal wallet is safer. Some exchanges batch transactions, which could delay your deposit or trigger errors.

Head to the cashier, hit “Withdraw,” pick your coin, enter your wallet address, set the amount, and confirm. Withdrawals only go to verified wallets.

Minimums depend on your chosen coin, but it’s usually around $25.00 or equivalent. Check the cashier for your exact limits.

No. Withdrawals must go back to the same wallet you deposited from—unless you update your wallet through KYC and get it re-verified.

Withdrawals have a mandatory 24-hour review for your safety. After approval, most payouts are sent in 15–60 minutes, but some coins may take longer if networks are busy.

Once your account is verified and all bonus wagering is finished, you’re good to go. Every deposit must be wagered at least once before withdrawing.

It’s all about security and anti-fraud. Verification protects you and makes sure your winnings go to the right wallet.

All crypto, all the time! Withdraw via Bitcoin, Ethereum, Litecoin, or any other supported coin. We don’t do fiat payouts.

Check your withdrawal status anytime in the cashier under “Withdrawals.” We’ll also send you updates by email as your request moves along.

You might need to finish bonus wagering, complete KYC, verify your wallet, or wait out the 24-hour review window.

You’ll see this if you haven’t met minimum withdrawal amounts, have active bonus terms, or if your account is restricted or under review.

Yes—every deposit needs to be wagered at least once, as part of anti-money laundering rules. Bonus deposits have extra requirements.

Yes! While your withdrawal is pending (during the 24-hour hold), you can cancel it and the funds will pop right back into your balance.

The usual reasons: incomplete KYC, wallet issues, bonus/fraud flags, or missed wagering. Fix what’s flagged, and you’ll be set.

Absolutely. Crypto withdrawals are the standard here. Once approved, your funds are sent straight to your verified wallet.

Yes. Withdrawal limits depend on your player tier, recent activity, and our responsible gaming policies. Large cashouts may need extra verification—just to keep things safe.

As soon as we approve your withdrawal, it’s sent right away! The final wait depends on blockchain traffic—usually just a few minutes.

You’ll get the crypto value of your withdrawal at the current rate when processed. Miner fees are deducted, so the amount received may be slightly less.

Just use live chat on the site during support hours for the fastest help. For anything else, email [email protected] and we’ll sort you out.

Not always—live chat is available most of the day, but if we’re offline, just send an email and we’ll get back to you fast.

Crypto deposits usually appear within minutes. If it’s been longer than 15 minutes, grab your transaction hash and ping support so we can help.

Crypto sent to the wrong address can’t be recovered—always double-check before confirming. If you’re unsure, ask support *before* sending.

Take a screenshot or video of the issue and email [email protected]. Tell us what happened, what device/browser you used, and the time of the error so we can fix it quickly.

Try clearing your browser cache, turning off ad blockers, or switching devices. If it still won’t load, let us know and we’ll get you back to the action.

It’s usually just a connection hiccup. Reload the game—your last bet will resume or settle automatically. If anything’s missing, we’ll help.

Click “Forgot Password” on the login screen. Check your inbox for a reset link—don’t forget to check your spam folder too.

Double-check your login details and make sure you’re not blocked or self-excluded. Clearing your cache often helps. Still can’t get in? We’re here to help.

It might be waiting for blockchain confirmation, or there was an under/overpayment. Share your transaction ID with support so we can track it.

That’s a rate limit for too many attempts. Wait 30 minutes and try again, or use another payment option if you’re in a rush.

Sometimes banks block casino or international payments. Crypto is a smoother option, or you can call your bank to approve the transaction.

Just email [email protected] if you want to close or reopen your account. Reopening is possible if your closure wasn’t permanent.

Let us know what you need—cooldowns, deposit limits, or self-exclusion—by contacting support. You’re always in control.

Live chat is your fastest option. For more detailed requests or documents, email [email protected].

You need to be at least 18 and living in a country where online gaming is legal.

You can play anonymously, but you’ll need to complete KYC (identity check) to withdraw any winnings.

A government ID, recent proof of address, and sometimes proof of card or wallet ownership. If not verified within 7 days, your account may be paused.

Most bonuses have a 50x wagering requirement on your deposit + bonus. Free spins winnings are capped and bonuses expire in 7 days unless otherwise stated.

Yes, after you finish all wagering requirements and make a minimum deposit of $25.

Free bonuses and spins are usually capped between $25 and $500, depending on the promo. Anything above this cap is forfeited.

Yep! Some games don’t count for bonus wagering. Playing those can void your bonus and winnings, so always check the rules.

Nope — it’s one account per player, household, device, or IP. Doubling up means risking your funds and a permanent ban.

Definitely. Just use wallets registered in your name for both deposits and withdrawals—no third-party wallets allowed.

Usually around $25 (or crypto equivalent). All withdrawals are reviewed within 24 hours for your safety.

Yes! During the 24-hour review, you can cancel a pending withdrawal and get your funds back to play.

Abuse means trying to outsmart the system—like unfair strategies, syndicate play, or repeatedly snagging freebies. Stick to fair play to keep those winnings.

You need to use your deposit for real gameplay. Repeated non-wagered deposits might get blocked or reversed.

No, your Slotified account isn’t a bank—there’s no interest or insurance, just pure casino action.

Absolutely. Set deposit, loss, or session limits, or self-exclude whenever you need a break—find options in “My Account” or just ask.

With self-exclusion, deposit limits, and cool-off periods, we help you keep it fun and under control. Let us know if you want any limits.

Breaking the rules can get your account suspended, winnings voided, or (in rare cases) reported to the authorities. Play it fair.

All the details are in our Terms & Conditions—linked at the bottom of every page. Worth a quick look!

Most bonuses—especially free spins and high-match promos—have max withdrawal caps. Anything above the cap is removed before payout.

That’s the highest amount you can cash out from bonus winnings. For example, a R500 cap means any extra is forfeited after you withdraw.

If your winnings went over the max bonus cashout, the extra was removed. This is automatic, per bonus terms.

Verification keeps the casino fair for everyone, blocks bonus abuse, and makes sure your winnings reach the right person—you!

Bonuses expire after 7 days if not fully wagered. Expired bonuses (and any attached winnings) disappear—so use them or lose them!

Of course! Just switch to real-money play, or check your dashboard for fresh promos to claim with your next deposit.

Wins are capped and you’ll need to make a deposit and finish wagering before cashout.

Yes. Bonus wins have withdrawal caps and wagering rules. Straight-up cash play? Winnings are all yours after a simple 1x playthrough.

You’ll receive the allowed portion. Anything above the cap is removed once you finish wagering.

You can keep spinning, but your bonus balance won’t increase your withdrawable amount. Time to switch to real money if you want to win more!

Not always! Some VIP and big match bonuses have higher or no caps. No-deposit and free spin promos always include limits to keep things fair.

Meet wagering requirements before time runs out, avoid restricted games, and play within the rules. Unsure? Just ask.

Nope! As long as you meet the 1x playthrough and KYC requirements, you can cash out any amount from straight deposits.

If you feel your bonus was removed unfairly, send in the details. We’ll check—but reinstatement isn’t guaranteed.

Logged out, you’ll see “Login” and “Register” buttons plus a simple menu. Once logged in, you get your crypto balance, a “Deposit” button, and expanded access to your account, cashier, and promos.

Slotified is built for easy, full-width navigation on all devices. Use the top-left burger menu to toggle your sidebar, access your account, or find your favorite games in a flash.

Think of it as your casino control panel. It adapts to your screen, shows account links, bonuses, and all game categories. Super handy!

Clicking “Launch Game” opens the action in full-screen mode. The burger icon stays handy for easy exits. When you close the game, you’ll pop right back into Slotified, ready for more.

Crypto values and game results update best on a manual page refresh, thanks to fast-moving crypto rates and iframe-based gaming.

Slotified is all about crypto — you deposit and withdraw using coins like BTC, ETH, or LTC. We’ll show your balance in your local currency for easy tracking, but when you cash out, your winnings are sent as crypto at the latest market rate.

We translate your deposit into local currency for display, using real-time rates. All bets, wins, and withdrawals are still settled in crypto — the fiat display is just to help you keep tabs on your balance.

Bitcoin, Ethereum, Litecoin, and more! We even support BTC Lightning for lightning-fast deposits. Regional coins may be available depending on where you play.

Sure — as long as it’s your own wallet. Don’t try using a friend’s, or you might hit some delays or have your funds sent back.

Not directly. We set your display currency based on your country so you always know what your crypto is worth. Behind the scenes, everything still runs on crypto.

You always get paid out in crypto. We just convert your balance to the right coin at the latest rate when you request your withdrawal.

Crypto rates move fast! Sometimes, the market rate at withdrawal is a bit different from when you were playing — that’s why you might see a small change.

No, withdrawals go back to the same wallet you deposited from (unless you update and verify a new one through KYC). Keeps things simple and secure.

Once we’ve reviewed and approved your request (usually within 24 hours), your funds are on their way instantly. Network speed depends on the coin and blockchain traffic.

Every game page gives you the lowdown: full RTP stats, game features, and a big “Launch Game” button. Hit it and you’re playing fullscreen in seconds!

Not always. If you don’t see your balance update straight away, just refresh the site after playing and it’ll sync up.

Absolutely! Pop into the Promotions page (left menu) and you’ll see every bonus you’ve unlocked, plus what’s still up for grabs.

Not all — some games are off-limits for bonus wagering. Check the promo details to avoid missing out.

Live chat is your quickest bet — just open it on the site. Email works too: [email protected].

Easy! Click “Forgot Password” on the login screen and we’ll send you a reset link right away.

Yes. Just drop us an email at support and tell us if you want a break, full closure, or to come back. We support responsible play.

Yes! As a guest, you’ll get 2000 credits to try out any game. Refresh the page or switch games and your fun balance resets — risk-free fun, all day.

Sign up for a Slotified account and you can load up free play credits from your dashboard as often as you like. It’s perfect for testing every game before going for real wins.

That’s just for easy reference — all deposits and withdrawals are in crypto, but we show your balance in local currency for convenience.

Your display currency is set when you sign up (based on your country) and can’t be changed. If you really need to, contact support for help.

Nope! We never charge deposit fees. Just note that network or exchange fees might apply, but that’s outside our control.

100%! All games run on Rival software, are independently audited, and use provably fair systems.

Go to Cashier → History. There you’ll find everything: deposits, withdrawals, wagers, bonuses — it’s all there.

Yes! Just tick “Generate new BTC address” in the deposit section and you’ll get a fresh one for your next top-up.

We support: – Binance Coin (BNB) – Bitcoin Cash (BCH) – Ethereum (ERC-20 & BEP-20) – Litecoin (LTC) – Tether (USDT: ERC-20, BEP-20, TRC20) – USD Coin (USDC: ERC-20, BEP-20) – Tron (TRX: TRC20)

Yep! Your player tier automatically levels up as you play and deposit more. Top-tier VIPs unlock exclusive rewards, personal support, and seriously cool perks. Keep spinning and watch the rewards roll in!

No stress — just hit the “Forgot Password” link, follow the prompts, and you’ll be back in the game in no time. Your account stays safe the whole way through.

Because crypto is made for speed, privacy, and global access. No more waiting on banks or dealing with fees — it’s instant action from anywhere.

Absolutely. Crypto transactions are encrypted and secured on the blockchain, so your details stay private and your funds stay protected.

Nope! With crypto, you avoid high banking fees and annoying exchange rates. We auto-convert your crypto at the best available rate to your local currency for display.

Oh yeah! Withdrawals are processed within minutes after approval. No waiting days for banks to catch up — you get your winnings fast.

It’s a breeze. It might seem tricky at first, but once you’re set up, using your crypto wallet is as easy as sending a text. We’ve got guides if you need a hand!

Because it’s private, instant, and gives you total control. No paperwork, no bank hassle — just seamless play and payouts.

Yes — we show your balance and transactions in local currency using live rates, so you always know exactly what you’re playing with.

Instant, secure payments — and way quicker withdrawals. Spend less time waiting and more time spinning!

1. Pick crypto as your payment option. 2. We’ll show you a wallet address to send your coins to. 3. As soon as the blockchain confirms your payment, your Slotified balance updates in minutes.

1. Choose your crypto for withdrawal. 2. Enter your amount — we convert it to crypto using the latest rate. 3. Confirm, and your winnings are on the way to your wallet!

Crypto gives you unmatched privacy and control. Every transaction is locked in by the blockchain — so your funds and activity stay between you and Slotified. No third-party snooping, ever.

For sure. Crypto lets you cash out at the best exchange rate, and your money lands in your wallet within minutes once approved. No more waiting for bank wires or cheques.

Setting up a crypto wallet only takes a few minutes. Link it to your Slotified account, and you’re ready for deposits and withdrawals whenever you want.

Think of it as your own digital bank vault for crypto. Buy coins, store them safely, and transfer them in or out of Slotified whenever you like.

1. Go to Binance and register. 2. Set up your email, create a password, and verify your account. 3. Enable two-factor authentication (2FA) for extra safety. 4. Complete KYC for full access. 5. Head to “Wallet” → “Spot Wallet” to get started with deposits and withdrawals.

1. Visit Coinbase or download the app. 2. Sign up and verify your email. 3. Add your phone for 2FA. 4. Complete your profile and ID check. 5. Link your payment method, and your wallet is ready for action!

1. Visit Luno or grab the app. 2. Sign up and confirm your email. 3. Set up your phone and add 2FA. 4. Complete KYC and your wallet is good to go for buying, selling, and storing crypto.

2FA is an extra layer of security for your account. After entering your password, you’ll need a special one-time code from an app or SMS. Even if someone guesses your password, they can’t get in without your 2FA code. For best results, enable 2FA on your wallet and Slotified account.

When you turn on 2FA, you’ll log in as usual with your password, then enter a special code generated by an app (like Google Authenticator), an SMS, or a small device. The code changes every minute for extra safety.

It’s the best way to keep your account locked down! Even if someone guesses your password, they’ll need your one-time 2FA code too — making it way harder for anyone else to sneak in.

Google Authenticator is a popular pick, and it works with most crypto sites and casinos (including Coinbase, Luno, and Binance). You don’t need a Google account, but linking helps you recover codes if you ever lose your phone.

If your 2FA is backed up to your Google account, you can recover it on a new device. Otherwise, try your backup codes (if you saved them) or contact support — they’ll help you get back in.

No, 2FA is for security only. It keeps your account safe from intruders but can’t stop the crypto market from bouncing up and down!

Check the promo terms—did you meet the minimum? Did you opt out? If you’re still not sure, just ask support and we’ll help you get it sorted.

Withdrawals go through a 24-hour review for safety. If it’s taking longer, check your email or Cashier > History for KYC or bonus requirements, and make sure you’ve completed all verification steps.

Double-check that you sent the right coin to the right address. Wait for at least one blockchain confirmation, and if it’s still not there after 30 minutes, send support your transaction hash for a quick check.

Most bonuses have a max withdrawal cap (e.g., free spin wins capped at R500). Any extra is automatically removed — always check the promo’s terms.

For convenience, we show your balance in your local currency, but everything is processed in your chosen crypto behind the scenes using real-time exchange rates.

KYC is a legal step before withdrawals. It keeps your funds safe and ensures payouts only go to you, the verified owner.

Don’t worry! Your bonus round is saved on the server. Reopen the game and you’ll pick up where you left off, or the round will settle automatically.

Most promos are single-use. You may need to deposit again or wait for a new offer. Abuse of promo terms may also limit access.

Unfortunately, blockchain transactions are final and can’t be reversed. Always double-check wallet addresses before sending.

Updates to your details, new payment methods, or flagged activity might trigger a quick re-check for your safety.

With new ownership, Slotified required all accounts to be reset for security. Just reset your password and re-verify to pick up where you left off.

Go to “Login,” click “Forgot Password?,” and enter your registered email. Follow the link we send to your inbox (check spam too!). If you’re not recognized, you may need to re-register.

Contact [email protected] with your full details (name, country, old balance if possible). We’ll walk you through secure recovery.

Yes. Every player must complete KYC (Know Your Customer) to withdraw. Upload your docs under the verification tab in your account.

Balances and bonuses from the old system aren’t available under the new platform. All players start fresh for fairness and privacy.

Unfortunately, the new Slotified team doesn’t have access to old operator records. We’ll support you moving forward, but for old issues, please contact the previous company directly.

Slotified is now licensed under new management, using encrypted, secure systems and provably fair Rival software. All your data is protected under international standards.

No need to re-register—just reset your password to regain access. If you’re not recognized, use the “Register” link to start fresh.

1. Click “Login” → “Forgot Password?” 2. Reset your password using the emailed link 3. Log in, re-verify your account, and deposit crypto 4. Claim your welcome bonus — you’re back in the action!

No, your full account history (deposits, withdrawals, wagers, bonuses, game sessions) is still accessible under “Cashier > History” after logging in.

Just head to “Cashier,” then “History.” You can filter by deposits, withdrawals, wagers, bonuses, and more.

No — just reset your password to access your full account data as usual.

Absolutely. The new Slotified team did not receive any of your personal info from the previous operators. Everything is managed securely through the Rival backend.

Your balance is always displayed at the top right of every page once you’re logged in — shown in your local currency based on live crypto values.

It’s for your convenience! We show your balance in your local currency (based on your country when you signed up) so it’s easier to keep track of wins and wagers. Don’t worry—your real deposits and withdrawals are always in crypto.

Your display currency is set when you register and stays locked for security. If you need to update it, just reach out to [email protected] and we’ll see what we can do.

It’s easy! Click “Cashier” in the sidebar and go to the “History” tab. There you’ll find a full record of your deposits, withdrawals, wagers, bonuses, and reversals—all in one place.

Absolutely. The History tab lets you filter transactions by date and type, making it easy to check specific payments or wins whenever you want.

If your balance seems off, try refreshing the page—crypto values can change quickly, and gameplay updates may need a moment to sync. Still not right? Contact live chat or email [email protected] and we’ll check it right away.

In Freeplay Mode (for guests or anonymous users), you’ll see a 2,000-credit balance that resets if you reload or switch games. Once you log in and fund your account, you’re in Real Money Mode—your real balance is always displayed.

Any active bonus or bonus balance shows up in your Cashier—just look for it next to your main account balance. Only real (registered) accounts can receive bonuses, so make sure you’re logged in!

Yes! If you’re signed in, you can top up your Freeplay balance anytime via your dashboard. Try out any game as much as you want—no strings attached.

Your balance updates as soon as you exit a game, but sometimes a quick refresh is needed to see the very latest amount—especially after a big win!

We’re all about the fun! Slotified is fast, simple, and designed for players—not paperwork. Enjoy a huge game selection, real-time crypto action, and a clutter-free experience focused on your wins.

Nope! Dive straight into free play with no sign-up required. When you’re ready for real money, registration and deposit are just a click away.

Super easy. Search by theme, type, or jackpot—find everything from classic slots to the newest releases with just a tap or a click.

Totally. We use top-tier encryption and secure payment options, and all our games are independently audited for fairness.

Absolutely! Once you switch from freeplay to real money, your wins are 100% real and withdrawable—just follow the simple steps in your account.

We support popular cryptocurrencies and a range of other secure payment methods, so you can deposit and withdraw your way.

Join us for faster gameplay, bigger bonuses, and instant crypto payments—all in a site built for pure fun and excitement. Try Slotified and see why players everywhere are making the switch!

Ready to mix things up? Slotified brings you a world of slots, table games, live roulette, and exclusive titles you won’t find anywhere else. Whether you’re chasing big jackpots or just spinning for fun, there’s a game for every mood.

No worries! We’ve got your back with first-time deposit bonuses, friendly guidance, and a blog full of strategies to get you started. Everyone’s welcome—newbies and seasoned players alike.

Check out our Ultimate Blackjack Strategy Guide and take your game to the next level. Prefer roulette? Our Ultimate Roulette Guide covers all the spins, strategies, and secrets you’ll need. We love sharing tips, so you can play smarter, not just harder.

Dive into 150+ slot games, from classics like Cleopatra’s Coins to our own Golden Slots series. New games and promos are always dropping in, so there’s something fresh every week—and you don’t need big bets to start spinning.

Blackjack lover? We’ve got seven different versions for you to try—play demo mode, go low stakes, or hit the real money tables. However you like your cards, there’s a seat for you.

Feel the excitement of real roulette—European or American style—with every spin powered by a certified Random Number Generator. Choose your favorite table, place your bets, and enjoy a fair shot at big wins.

Love crypto? So do we! Slotified accepts Bitcoin, Bitcoin Cash, Litecoin, Ethereum, and Tether. Enjoy lightning-fast deposits, extra privacy, and special crypto perks. Don’t forget to check out our latest bitcoin bonuses.

Slotified is your one-stop shop for the best casino games. Jump into live dealer action for the real casino vibe, or stick to the classics with our online favorites. Chat with live dealers, play blackjack, roulette, baccarat, and more—all streamed straight to your screen.

Prefer virtual action? Our library is packed with classic tables, exciting slots, video poker, and specialty games. From jackpot chases to laid-back poker hands, there’s always something to try.

Not sure where to start? Check out our featured carousel—those are the games everyone’s loving right now! With hot slots, legendary table games, and new releases every month, there’s always a fan favorite waiting for you. Blackjack fans: don’t miss our single-deck tables starting at just $1.

You bet! Slotified is fully mobile-friendly — just grab your device and play anywhere, anytime.

No app needed! Just open Slotified in your mobile browser and start spinning right away. Super simple.

Almost all! Plus, some games like Jackpot Piñatas are mobile exclusives for that extra fiesta feel.

It’s just as fast and smooth. Navigate Most Popular, Live Dealer, Blackjack, Table Games, Slots, and Video Poker just like you would at home.

Absolutely! Slotified runs perfectly on iPhones, iPads, and all Android devices. If your device has a browser, you’re in.

Take Slotified wherever you go! Same crypto action, quick payouts, and huge wins — all in your pocket.

Yes! Freeplay mode is open to everyone — test games, practice, or just enjoy, no deposit needed.

Register your free account, log in, and flip the “Fun” switch on the login page. You’ll get instant access to all our games in Freeplay.

Yes, every game is available in Freeplay — from slots to tables to new releases.

No deposit, no catch. Freeplay is open to all, no matter your balance.

As long as you want! There’s no timer or limit, so practice and play for fun whenever you like.

Yes! Freeplay uses the same software and mechanics as real money play — perfect for practicing before you go for real wins.

Freeplay is for fun only. Winnings are virtual, but you can build skills and get ready for the real action.

Try new games, learn the rules, practice strategies — or just play for fun with zero risk.

Never! If you’re out of funds, Freeplay is always open — Slotified never locks games behind a paywall.

No installation, no stress. Everything works right in your browser, desktop or mobile.

Your Freeplay balance is just for fun — it’s not real money, so you can’t withdraw it, even on a hot streak.

No — Freeplay is for entertainment and practice only. It can’t be withdrawn, traded, or turned into real cash.

Congrats on the win! But Freeplay is just for fun. All wins and losses are for entertainment only.

Look for the 😁 icon and the “Fun” switch on the login page. In Freeplay, you’re playing for fun — not for cash.

• Freeplay (😁): Unlimited fun, no risk, no cashouts, no deposits needed.
• Real Play: Play with your deposited crypto, win real cash, withdraw anytime (subject to terms).

Nope. Freeplay and Real Play are separate. Switch to Real Play and deposit crypto if you want a shot at real money wins.

So you can try all our games, practice, and have fun — no pressure to risk your bankroll.

No way! Freeplay is completely separate and won’t touch your real money balance or bonuses.

Just log in, switch to “Real” mode, deposit some crypto, and you’re ready for real wins.

Slotified is all about safe, responsible gaming. Play for fun, set limits, and if you ever need help, visit our Responsible Gaming page.

Since 2020, we’ve been on a mission to bring you a casino that’s fun, fast, and fair — with a big focus on crypto and player-first action.

We’re leading the way with seamless crypto deposits, withdrawals, and total control for players. Bitcoin, Ethereum, Litecoin, and more — get speed, privacy, and security in every game.

Slotified is run by a team with 20+ years’ iGaming experience. Fast payouts, fair games, real rewards — that’s what we’re about. We’re not just keeping up, we’re setting new standards for crypto casinos.

Slotified teams up with Rival Games to bring you a stellar lineup of slots, tables, and specialty games. Whether you love spinning video slots or classic tables, everything’s smooth, high-performing, and provably fair—so you get total confidence with every spin and deal.

• Crypto-Ready: Deposit and cash out in crypto — it’s instant, secure, and hassle-free.
• Player-First: Real support, rapid payouts, and constant platform upgrades based on your feedback.
• Proven Trust: Run by casino pros who value fairness and integrity, always.
• Immersive Experience: Perfect for casual play or high-rolling—Slotified is quick, engaging, and rewarding at every level.

We’re not just part of the future of online gaming — we’re building it. Join now and see the next level of crypto casino action.

If classic table games are your thing, you’ll feel right at home here. Table games at Slotified are all about strategy, skill, and seizing the right moment. Put your luck and wits to the test!

Ready to take on the dealer? Blackjack at Slotified is a game of skill and nerve. Multiple variations, instant crypto buy-ins, and no bank slowdowns—just pure blackjack action, your way.

Spin the wheel and go for that rush! Play European or American roulette with smooth crypto betting. Every spin is fair, transparent, and could change your luck in a second.

Sleek, simple, and sophisticated. Bet on player, banker, or tie—and watch fortunes turn fast. Crypto bets mean lightning payouts and full focus on the action.

Love the mind games? Slotified poker brings instant buy-ins, provably fair hands, and real crypto winnings when you nail your strategy.

Fast, bold, and unpredictable. Roll for big multipliers and enjoy quick crypto payouts every time your lucky streak hits.

Every table bet is backed by real crypto—no banks, no waiting. Our provably fair technology means every roll and shuffle is legit. Fast, skill-based, and all about real rewards.

Any spin, any hand could be the big one. Jackpots, bonuses, and huge multipliers are waiting in every game.

Check out trending slots, progressive jackpots, and our live dealer tables for the biggest win potential. New releases mean fresh chances at top prizes all the time.

Yes! Depositing and withdrawing in Bitcoin, Ethereum, or Litecoin is super-fast and secure—and you get special bonuses just for using crypto.

Definitely. The whole platform is mobile-optimized. Chase big wins anywhere—phone, tablet, or desktop.

A huge, handpicked selection of slots and tables—all independently audited and designed for real-money wins. Play what you love and discover new favorites anytime.

Browse our trending, featured, or new games—or use search and filters to spot the slots with the highest jackpots.

Absolutely! Crypto players can unlock exclusive reloads, cashbacks, and VIP bonus rounds. High-rollers get even more perks.

Yes! Our VIP and Crypto VIP tiers mean faster withdrawals, higher limits, and exclusive rewards—plus access to special tournaments and promos.

For the speed, security, and privacy of crypto—plus tons of games, easy site navigation, and a truly mobile-first experience.

Simple: Register, deposit crypto, pick your game, and go! Your first spin could be a winner.

This is what you came for! Dive into adventures like Dawn of El Dorado, hunt treasures in Metal Detector Mayan Magic, or test your luck in Shamrock Isle. We’ve got everything from Ocean Treasure to festive Reel Party Platinum. Check out our golden slots, spin daily for bonuses, and discover your next favorite right now!

It’s a fun way to see which games are “on fire” or “not hitting” based on real player feedback. Every game on Slotified lets you vote HOT or COLD, helping others decide what to play next.

On any game page, you’ll see 🔥 HOT and ❄️ COLD buttons. Just click the one that matches your vibe! You can vote once per game per browser session.

Nope — the voting works anonymously. Your vote is saved using a browser cookie and your country is picked up automatically.

Vote HOT if the game feels like it’s paying well, handing out good wins, or just buzzing with energy.

Vote COLD if the game wasn’t paying out or just felt icy to play.

One vote per game per device/browser. If you clear cookies or switch browsers, your vote resets.

That’s the **Hot/Cold Activity Ticker** — it shows real and simulated votes from around the world, including what was voted and where the player’s from.

The **Hot Game Leaderboard** ranks games by HOT minus COLD votes. The higher the score, the hotter the game!

Yes, the system uses actual player votes, and may occasionally simulate activity to keep things lively if traffic is low.

Your vote is stored in your browser. Clearing cookies or changing devices will reset your vote.

Nope! Voting is just for fun and community insight — it doesn’t change payouts or odds.

Check the ticker and leaderboard. If a game is trending HOT, it might be worth a spin. Cold games? Maybe try your luck anyway!

Click “Login” at the top right or head directly to the login page.

Yes! As long as you don’t log out or clear cookies, you stay logged in everywhere.

Nothing is lost — you stay logged in and your balance/status remain safe.

No, you can jump straight into Free Play mode. To play for real money or grab bonuses, just log in.

Just click “Play.” Logged in? You’ll play for real. Not logged in? You’ll get Free Play.

You’re not logged in — so you get Free Play mode. Log in to switch to real money mode.

No — close the game, log in, and relaunch to play for real.

Click the “X” at the top corner to go back to the games lobby. Pick your next game and hit “Play!”

No, you stay logged in. Closing a game just ends that session.

Nope. Just reopen Slotified and pick up where you left off.

Click your profile/account icon at the top right and select “Logout.” You’ll instantly switch to Free Play mode.

All real money activity and bonuses are saved. Free Play credits reset after logout or refresh.

Yes, just don’t share your login details with anyone.

For your safety, you’ll be logged out after long periods of inactivity.

Click “Login,” then “Forgot Password?” Enter your email and follow the reset link.

Check your spam/junk folder. Still nothing? Try again or double-check your email address.

You may be locked out temporarily. Wait a few minutes, then try again or use the reset option.

Absolutely! Go to your account/profile page and select “Change Password.”

You’ll see a virtual credit balance and “Free Play” or “Demo” in the game. No cashouts here.

You’ll see your crypto balance and bonus status, with “Real Play” or “Play for Real” in the game.

Yes — but some features like withdrawals and bonuses may be restricted until KYC is done.

Close your game with the “X” to head back to the lobby or main game list.

Refresh the page! If you’re logged in, your progress and balance are safe.

Yes, but the game session ends and you’ll switch to Free Play mode.

Click your profile icon at the top right; “Logout” is in the dropdown.

Check your email/password, try “Forgot Password?”, or reach out to support if you’re still stuck.

No — just one account per player. Multiple accounts may be suspended.

Usually happens if you clear cookies, use private/incognito mode, or your session times out.

Yes, always log out for your security if you’re using a public or shared computer.

Check your account page for “Login History.” If you don’t see it, contact support for details.

Logging out ends your secure session everywhere. Closing a game just takes you back to the lobby.

Yes — for security, logging out ends all game sessions.

Yes! Add games to your favorites from the game’s page for one-click access later.

Your balance and bonuses are always saved to your account — you’re good.

Click your profile/account icon and select “Account” or “Settings.”

Make sure cookies are enabled and avoid using private or incognito mode.

Double-check you’re using the full link. If it fails, request a new one or contact support.

No, just once during setup or if prompted for extra security.

It’s for your safety — you’ll be logged out after long inactivity.

If you see your email or username and balance in the top right, you’re in!

Everything’s faster and smarter! We’ve rebuilt our support for speed — you get instant self-help answers, smart chat, and real people on complex issues. Less admin, more play.

Absolutely. We’ve rebuilt support from the ground up — new team, better systems, and a real focus on getting things right for every player, every time.

Not quite yet, but we’re close! Our team works extended hours, and our AI chat plus updated FAQs are ready to help instantly around the clock.

Definitely. For anything tricky — like payments or a unique issue — a real human will step in and sort things out personally.

Try the AI chat or browse the FAQ for instant answers. For anything else, just submit a ticket — urgent cases go straight to the top of our queue.

Yep! Your request stays open until you get a full answer, even if we’re offline when you send it.

Please submit your case again and mention your old ticket. We’re actively reviewing past issues and will make sure you’re properly taken care of this time.

The AI pulls from our latest knowledge base and live player questions. If it doesn’t have your answer, your case is automatically flagged for a human to review.

We’d rather give honest, quality service than promise the moon and underdeliver. Our digital support is always on; humans jump in as soon as possible.

Support hours are posted in chat and on the help page. If we’re offline, leave a message — you’ll get a reply as soon as we’re back.

Our FAQ and AI chat solve most issues instantly. For critical matters, mark your ticket as urgent — we’ll bump it to the front as soon as we’re back online.

We track every ticket until it’s resolved, and our team is measured on your satisfaction, not speed. If you’re not happy, neither are we.

Everything from logging in, resetting passwords, deposits, withdrawals, bonuses, KYC, and getting started. Try it — it’s lightning fast.

We appreciate second chances. Let us know about your old issue — we’ll go out of our way to set things right.

We love feedback! Use the feedback option in chat, or email us at [email protected] and tell us what you think.

You’ll get an email when you submit a ticket, and updates as it progresses. If you need an update, just reply to your last ticket email.

Just ask! If you need a manager, we promise your case will be reviewed by someone with real decision-making power.

Yes — affiliates now get real, responsive support from our core team. If you had affiliate issues before, please reconnect — we’re rebuilding those relationships too.

Try the FAQ or chat first. If you’re still not happy, submit a support ticket and request an escalation — we’ll review it personally and make sure it’s fair.

Click the chat icon at the bottom right of any page. Ask your question, and our assistant will jump in instantly. For anything more involved, a real human will follow up during support hours.

Almost anything — from logging in to technical problems, deposits, bonuses, and even some advanced troubleshooting. It’s your personal Slotified guide.

You bet! The automated chat is always on. If your question needs a real person, just leave your message and we’ll get back to you during support hours.

Absolutely! If the bot can’t solve it, you’ll be switched to a human agent and get a personal reply.

You’ll always start with the digital assistant for speed. If a person takes over, you’ll see a notification or a “real agent” message in chat.

Yes — you’ll get a confirmation by email or in your account when your chat needs follow-up.

Don’t stress — your request is never lost. If you don’t get an answer right away, we’ll pick it up as soon as support is back online.

Definitely! Mark your message as urgent — we’ll prioritize it, especially if it’s about security.

100%. All chats are encrypted and private — only our authorized team sees your messages.

Yes! The chat icon appears on every page, on every device — it’s just as fast and friendly on mobile as desktop.

No problem. Your message is saved — when you come back, you’ll see any new replies waiting.

When you sign up, Slotified automatically picks a display currency based on your country. South Africans get ZAR, UK players get GBP, Europeans get EUR, and everyone else gets USD. That way, bets and balances make sense at a glance.

No — your display currency is set when you register and can’t be changed on your account. If you really need help, contact us and we’ll see what’s possible.

If your currency isn’t supported, everything shows in USD. You can still deposit, play, and withdraw in crypto no matter where you are.

Nope! All transactions are in crypto (Bitcoin, Ethereum, USDT, etc.). You’ll just see bets and balances in your familiar currency for clarity.

Those are “display currencies” — handy estimates to help you play without doing math. All actual transactions are always in crypto, matched to the latest exchange rate.

They’re close, but may shift a bit with crypto price changes. Treat it as an easy guide — your real transactions always match the exact crypto value.

It’s a friendly, easy-to-understand balance or bet in your home currency, calculated live from crypto rates. It helps you focus on fun, not conversions.

Everything is paid in crypto. The local currency you see on-site is an estimate — your actual winnings and withdrawals are always matched to the current crypto value.

If the crypto market shifts up or down, the “roundabout” value shown in your local currency may move too—even though your actual crypto balance doesn’t budge.

You’ll request a withdrawal in your local currency, but the system instantly converts it to crypto using the latest exchange rate. You always get the right amount in your chosen coin.

Not at all! We handle all the conversions behind the scenes. Just play, pick your withdrawal coin when you’re ready, and you’re set.

We update offers to display values in the currency that makes sense for you. All final bonuses and prizes are always based on their crypto value at the time you claim them.

Yes—your crypto never changes unless you play or withdraw. Only the “display” value in local currency goes up or down as the market moves.

No problem. Deposit with any supported crypto and withdraw using any other available option. We’ll convert your balance to your chosen coin at the current rate—simple!

Yep! Just select your preferred wallet when you cash out—BTC, ETH, USDT, whatever works for you.

Totally your call! Some players like stablecoins (like USDT) for less volatility, others go for BTC or ETH. Every coin gets converted to your display currency on the site for easy tracking.

Your crypto amount stays the same unless you play or cash out. The “display” (fiat) value may rise or fall as crypto markets move.

Your display currency is set when you sign up and can’t be changed later. But your real funds always live in crypto and you can use any supported coin for deposits or withdrawals.

No special deals or penalties—your withdrawal always uses the live market rate at the time you cash out.

No, all conversions happen at the live rate when your transaction is processed. Markets move fast, so rates may shift slightly by the time it’s done.

Bonuses are displayed in your local currency but always paid in crypto. The actual amount is calculated at the current rate when you claim or cash out.

Crypto prices can move quickly, so your “display” value might be a bit different from your final payout, especially if things are volatile. The actual crypto you get is always accurate.

Yes! Mix and match coins all you like—deposit with one, withdraw with another. Conversion happens instantly at the latest rate.

Absolutely! Your main account page shows both—no need to guess or calculate.

To keep things speedy and simple, we stick to the world’s most common currencies. For everyone else, USD is our global backup.

Your display currency stays locked to what you picked at registration, wherever you access from. Crypto payments work worldwide.

Nope—just standard crypto network fees (“gas”) that are shown before you confirm any withdrawal. No surprises here.

Check your account history anytime for full details—every deposit, bet, bonus, and withdrawal is logged, with the currency, crypto, and exact rate.

No, rates are always live and matched to the market at the moment your transaction goes through.

Nope—your bonuses are locked in the moment you claim or use them, no matter what the market does later.

First, check your email and password—most login issues are just typos. If you see a specific error, read it carefully (it usually tells you what’s up). Still stuck? Reset your password, clear your browser cache, and try again. If it keeps happening, take a screenshot and send it to us so we can help.

Just long-press the Slotified app icon and select “Remove” or “Uninstall.” On most browsers, right-click the icon and choose “Uninstall” or “Remove from device.” If you need more help, check your device’s app management settings.

Take a screenshot of the issue, tell us what you were doing, and include your device type, browser, and any error messages. On desktop, press F12 (or Ctrl+Shift+I) to open the console and screenshot any errors there. Email everything to support or upload via the help form.

Of course—just ask support for your ticket history. We’ll send you a list of every request, open or closed, so you can track your full support journey.

Bonus abuse means trying to game our promos—like making multiple accounts, using fake info, or taking advantage of loopholes. Play smart, play fair—otherwise, your account may get flagged.

If we spot bonus abuse, your promos may be removed and your account may be limited or suspended. Most cases just lose promo access, but repeated abuse can mean a permanent ban.

Yes. Slotified reserves the right to limit bonuses or suspend accounts showing signs of suspicious or unfair activity—this keeps things fair for everyone.

Common reasons include not meeting eligibility, using multiple accounts, or violating promo terms. If you believe there’s a mistake, contact support with details and we’ll review your case.

Sometimes our team needs to take a closer look at your account or a transaction, usually for security or bonus-related reasons. During this time, some features may be paused while we verify your info. You’ll always get notified if a manual review is underway.

To keep things fair and secure, we only allow one account per person. Creating multiple accounts can lead to suspension of all related accounts and loss of access to bonuses.

Our system will detect and suspend any duplicate accounts. Please stick to one account for all play.

First, try refreshing the page. If the problem continues, clear your browser cache and cookies or switch browsers. If that still doesn’t help, contact support and let us know which game isn’t working.

Slotified is designed to save your progress and outcome. When you reconnect and re-open the game, you’ll pick up where you left off or see your most recent result in your account history.

Yes! All bets and wins are recorded on our secure servers, so even if your internet drops, your gameplay is safe.

Use the chat or support form to tell us what happened. Please include your device, browser, the name of the game, and what went wrong. Screenshots help us fix things even faster.

We recommend a modern browser (like Chrome, Firefox, Safari, or Edge), at least 2GB of RAM, and a stable internet connection. For the best experience, always update your browser to the latest version.

Slotified works on most modern smartphones, tablets, and desktop browsers. If you experience issues, try switching devices or browsers—or contact support for help.

Double-check the promo terms to make sure you’re eligible and completed all requirements. If everything looks right and you still didn’t get your bonus, reach out to support with details and we’ll sort it out for you.

Every promo has terms and conditions—check the offer page or promo details. If you’re still unsure, contact support and we’ll confirm your eligibility.

Some bonuses are only valid on specific slots or games. The promo terms will tell you exactly which games count. Playing excluded games won’t help clear your bonus.

Wagering requirements mean you need to bet a certain amount before withdrawing bonus funds. For example, a 20x wagering requirement on a 10 USDT bonus means you must wager 200 USDT before cashing out the bonus winnings.

Bonuses can expire if not used in time, or may be removed if wagering requirements aren’t met or if there’s a violation of promo terms. Check the promo details or ask support for help.

All wins are recorded on our servers, not just on your device. If you believe a win was missed, contact support with the game name, time, and details—we’ll check the official logs and make it right if needed.

No—Slotified’s games record every spin, bet, and win on secure servers. It’s impossible for a win to disappear, even if your device has a glitch.

Your bonus round or free spins will be waiting for you the next time you load the game. Nothing is lost—just log back in and pick up where you left off.

We want to hear your feedback! Use the support chat or help form to tell us what you don’t like. We review all suggestions and complaints to improve your experience.

Send your thoughts via our support form or chat. For formal complaints, please include as much detail as possible—our managers review every case personally.

If you’re not satisfied with our support, ask to escalate your case to a manager. We’ll make sure it gets a second look and a fair resolution.

Each game has a “Help” or “Info” section you can open before or during play. This explains the paytable, features, and all rules for that game.

In most table games, just click or tap your chips on the table to remove them before the round starts. Some games also have a “Clear Bet” button for fast resets.

Click the game to open it, then tap “Help” or “Info” for the full rules. If you’re stuck, reach out to support and we’ll walk you through it.

For security and to comply with regulations, we may ask for identity documents when you request a withdrawal, win big, or if there’s any suspicious activity. This helps protect your account and keep Slotified safe.

Most reviews are completed within 24 hours, but complex cases can take a bit longer. We’ll update you as soon as your account is cleared.

Manual reviews can be triggered by large withdrawals, unusual activity, bonus abuse checks, or security concerns. We’ll always let you know if your account is under review.

Yes—if your withdrawal hasn’t been processed yet, you can cancel or “reverse” it from your account or by contacting support. Once processed, it can’t be undone.

Check your account history or the withdrawal section for the latest status. If you need more details, contact support and we’ll update you.

Withdrawals can be pending for review, security checks, or if we need more info from you. We’ll always let you know why and how to speed things up.

Accounts can be locked for security, verification, or suspicious activity. If your account is locked, contact support for help with unlocking it.

If you enter your password incorrectly too many times, your account may be temporarily locked. Wait a few minutes and try again, or use “Forgot Password?” to reset your access.

First, double-check your email and password—most login errors are caused by a typo or Caps Lock. If you see a specific error message, read it carefully (it might explain the problem). If you still can’t log in, try resetting your password or clear your browser cache and cookies. If the problem continues, take a screenshot of the error and contact support so we can investigate and help you log in.

If you’ve installed Slotified as a web app (PWA) on your phone or desktop, just long-press the app icon and select “Remove” or “Uninstall.” On most browsers, you can also right-click the Slotified icon and select “Uninstall” or “Remove from device.” If you need more help, check your device’s app management settings or contact our support team.

If support asks you for a debug log or error details, take a screenshot of the issue and describe exactly what you were doing when it happened. For technical problems, include your device type, browser, and any error messages you saw. If you’re on desktop, pressing F12 or Ctrl+Shift+I opens the developer console—take a screenshot of any errors there if you can. Send all info to our support email or upload it via the help form.

Yes, just contact our support team and request your ticket history. We’ll send you a list of all your previous support requests, including any open or closed cases, so you can track everything in one place.

All players are assigned to a player class with specific deposit and withdrawal limits to keep gaming safe and fair. These limits may change based on your activity, verification status, or if you request a review. If you want your limits changed, contact support and we’ll review your account.

Yes. If you want to raise your limits, reach out to support. We’ll review your account and may ask for extra verification before increasing your limits.

If you feel you need a break, you can self-exclude or request a cooling-off period from within your account or by contacting support. Your account will be locked for the period you choose, and you won’t be able to log in or play until it ends. If you want to return sooner, you’ll need to request support to review your case.

Some promotions or bonuses are valid only for specific games or categories, as described in the offer’s terms. This ensures fair play and keeps our promotions exciting. Check the promo rules to see which games qualify, or ask support for help.

If a promotion wasn’t credited, you may have missed an eligibility step or the offer might have expired. If it was removed, it could be due to incomplete wagering, rule violations, or a recent claim at another casino. Contact support if you need help understanding your bonus status.

We may request updated ID, address, or other documents if you request higher limits, large withdrawals, or there’s a change in your account info. This helps protect your account and comply with security rules.

A manual review is a security check, usually triggered by large transactions, changing personal info, or bonus checks. During this time, some features may be paused. We’ll update you as soon as the review is complete.

This can happen if you’ve reached your daily, weekly, or monthly withdrawal limits. You may also belong to a player class with restricted withdrawal rights. Contact support to review and potentially raise your limits.

Error codes help us diagnose technical issues. If you see an error, make a note or screenshot and send it to support along with what you were doing when it appeared. We’ll use it to solve your problem fast.

This usually means you’ve reached a card or deposit attempt limit. Wait 30 minutes and try again. If the issue persists, try a different payment method or contact support.

If you’ve recently claimed a similar promotion at another casino or from another account, you may have to wait before claiming again. Most offers have a cooldown period to prevent abuse.

If you missed out on a promotion due to a technical glitch, contact support. We can check your eligibility and, if appropriate, manually credit the offer.

You’ll see affiliate-linked offers or banners when you join through an affiliate link. If you have questions about which offers apply, contact support with your account details.

Go to your account settings or contact support to update your email preferences. You can choose to receive no emails, only text, only HTML, or both.

We aim to support major languages for player emails, promotions, and website content. If you need help in a specific language, let support know and we’ll do our best to assist.

Every time someone plays a progressive jackpot game, a portion of each bet goes into the prize pool. This pool keeps growing until someone wins the jackpot. Jackpot games pay out less on regular spins so that the top prize can grow huge!

Installation and download errors can often be fixed by checking your internet connection, disabling any firewall or proxy, or restarting your device. If you still have trouble, send the error code or a screenshot to support for help.

A session is the period when you’re actively logged in and playing or browsing games. For your security, sessions end if you’re inactive for a while. If you log in and out multiple times, each time counts as a new session.

You can view your full transaction and gameplay history from your account dashboard. This shows your recent deposits, withdrawals, bonuses, and games played.

Real money play lets you bet, win, and withdraw real crypto, while fun money (free play) is just for practice—no risk, no reward. You can switch between them at any time: log in to play for real, or play instantly for fun without logging in.

If your deposit attempt is blocked, it could be because you’ve reached your deposit limit, haven’t completed verification, or for security reasons. Check your account messages or contact support for help unlocking your deposit options.

If you signed up via a special link or promo, it’s tracked automatically and you’ll see exclusive offers or banners. If you’re unsure, contact support and we’ll confirm any referrals or eligible bonuses for your account.

Go to your account > transaction history to see all your deposit and withdrawal activity, including status and details for each transaction.

Deposits can be blocked if you’ve hit your daily/weekly limit, if you need to verify your identity, or if there’s a temporary issue with the payment method. You’ll get a message explaining why, and support can help resolve it.

Every bet, win, and bonus is tracked automatically. You can see your bonus progress in your account. If you qualify for a promotion, you’ll see it offered to you or in your bonus tab.

Yes, your account tracks both real money and fun play activity—just check your account dashboard to see both types.

Session count simply tracks how many times you’ve logged in recently. It helps you monitor your activity and keep your account secure.

– Active: Your account is in good standing and you can log in any time. – Deactivated: Your account is closed at your request or due to inactivity—not for fraud or abuse. – Suspended: Your account has been closed for violating rules, such as bonus abuse or having multiple accounts. – Banned: Your account has been closed for fraudulent activity, like chargebacks or cheating. If you think your account was incorrectly suspended or banned, contact support for a review.

If your account is flagged as bonus ineligible (for example, due to multiple accounts, bonus abuse, or other rule violations), you may not be able to claim future promos. If you believe this is a mistake, contact support to have your eligibility reviewed.

You can request a cooling-off period to take a break from play. During this time, your account will be locked and you won’t be able to log in or play. When the period ends, you can log in again. To remove a cool-off early, contact support with your request.

Refer a Friend lets you invite friends to Slotified. When they sign up using your referral and meet play/deposit requirements, you both get rewards. Make sure your friend uses the referral link and the correct email for tracking.

Every time you play, you earn comp points. You can convert these points to bonus credits or cash from your account page. Typically, 1,000 points = 1 unit of currency, and there are no wagering requirements for comp redemptions.

Visit your account’s Promotions or Bonus section to view all claimed, completed, and available promotions. Here, you’ll see bonus details, progress, and eligibility.

Cashback is calculated based on your net losses for a set period and follows the specific promo’s terms. You can preview or claim cashback from your promotions tab if eligible.

All deposits, withdrawals, wagers, and bonuses are tracked in your account. Check the transaction and wager history section for a detailed view—filtered by date or type.

A sticky bonus is bonus money you can play with but can’t withdraw—it stays with the casino. Only your winnings are withdrawable. Your sticky balance shows how much non-cashable bonus is in your account.

Upload your ID or proof of address via your account or send them to support as requested. You’ll be notified when your documents are approved or if more information is needed.

If your documents don’t match your account details or don’t meet requirements, support will let you know why. Fix any issues and resubmit for approval.

You can add or remove payment methods (like crypto wallets) in your cashier. If a card or wallet is disabled, it won’t be available for new deposits until re-added.

If your withdrawal is still pending (within the reversal window), you can cancel it and have the funds returned to your account to play with.

A chargeback is when you dispute a deposit with your payment provider. Accounts with chargebacks may be suspended or banned—always resolve payment issues through support.

You can update most details in your account settings. For security, support may ask for ID verification before making certain changes.

If our system detects possible connections to other accounts (like same household, device, or payment method), both accounts may be reviewed for fairness and bonus eligibility. If you live with other players, contact support so we can note legitimate cases.

Banner ads are images and promotions placed on other sites by Slotified or our affiliate partners. When you click a banner, you’re taken to a Slotified landing page, often with a special offer or promotion.

If you arrive at Slotified from a special ad or affiliate link, a unique tracking code is added to your visit. This ensures you get the right welcome bonus or exclusive offer, and also helps us reward affiliates who introduce new players.

Some offers and landing pages are exclusive to specific promotions, websites, or affiliate partners. You might see a unique bonus or signup page if you visit through one of these links.

Always click the banner or link directly from the site where you found the offer, and complete your registration in one session. If you think you missed out on a promo, contact support with details and we’ll review your eligibility.

Slotified lets players invite friends by email or link. If you get a “refer a friend” offer, it’s a genuine promotion and both you and your friend can qualify for rewards after signup and deposit.

Nope. Your info is private. Affiliates just see numbers (like clicks and signups)—never your personal details or account info.

Affiliates are partners who promote Slotified on their sites or channels. If you sign up through their link, you might unlock special offers or bonuses, but your player experience stays just as smooth.

Just complete registration after clicking the promo or affiliate link. If your bonus doesn’t show, give support the promo code or site you used and we’ll help you out.

No way. We never share your data—affiliates only see basic stats (like how many players joined), nothing about you personally.

Yes! If you’ve got a website, blog, or a social audience, you can join our affiliate program. Head over to the Affiliate Sign Up page to get started.

Refer a Friend lets regular players invite their mates and earn rewards together. Sub-affiliate programs are for affiliates who bring in other affiliates and earn commission from their activity—regular players don’t need to worry about this.

Just reach out to support with all the details—where you found the offer, any promo codes, and your sign-up date. We’ll sort it for you.

Yes! Sometimes affiliates have exclusive deals that you won’t find on the main site. Always check the terms, and if you think you missed something, just ask us.

Because slots players deserve more than a bland list and a basic iframe. We rebuilt Slotified to give every slot its own universe, with themed pages, dynamic art, and the kind of experience you actually want.

Every slot game page is its own destination, packed with themed artwork, real-time stats, and new promos every week. We keep it fresh with rotating themes, game art, and the latest Rival releases.

It’s all about simplicity. The sidebar pops out when you need it and hides for full-screen slots when you don’t. Your menu settings are saved, so everything feels seamless every time you log in.

Absolutely. The site is built for mobile first—super fast loads, crisp images, and buttery-smooth on any device. Play on phone, tablet, or desktop with the same great experience.

That’s our browser-based app. Click “Install App” in the footer and add Slotified right to your home screen—no app store needed. Instant casino, anytime.

Your details stay strictly between you and Slotified. We only request info when it’s essential (like for withdrawals), and it’s always stored safely—never shared.

We’re a crypto casino—most countries treat this as a “grey area,” meaning not officially legal or illegal. You can play and cash out in crypto, no government hassle.

Every visit shuffles up the featured games, artwork, and promos. We also change up homepage themes for new releases and seasons—so Slotified always feels fresh.

Just use the search bar or sidebar menu. Everything—slots, bonuses, features—is a quick click or swipe away.

Because we’re players too. We’ve cut out the nonsense: fast play, real bonuses, instant payouts, and total privacy. See for yourself—once you play, you’ll get why people stick around.

It’s a one-tap shortcut to the full Slotified experience—install as a Progressive Web App (PWA) on any device for instant access, always up to date.

– Visit Slotified.com on your browser – Look for “Install App” in the footer or homepage – Follow the prompts (“Add to Home Screen” or “Install”) – Done! The Slotified icon now lives on your device

Nope! Our app is web-based—just install directly from your browser for the safest, fastest version. No need for app stores.

– Lightning-fast access – True full-screen experience – Smoother game play and instant updates – No downloads or updates—always the latest version – All your promos, bonuses, and features work perfectly

100%. It’s just a shortcut to our secure site—no hidden software, no data risk, all protected by your browser.

Nope. It has the same permissions as a regular website—nothing more.

Only if you want! You can enable push notifications for new games or promos, but only if you say yes.

– On mobile: tap and hold the Slotified icon, then select Remove or Delete. – On desktop: right-click the icon and choose Uninstall or Remove. This only deletes the shortcut—your Slotified account and data stay safe.

Yes! Install it on any phone, tablet, or computer that supports PWAs. Log in from anywhere.

Not at all. The app just makes jumping into Slotified even quicker—but you can always play right from your browser.

– Update your browser to the latest version – Refresh the page or go to the homepage – If it’s still missing, use your browser’s “Add to Home Screen” menu

No—it’s 18+ only. Make sure your device isn’t shared with minors and use parental controls as needed.

Nope! The app is ultra-lightweight—barely any storage, no extra battery drain.

The more you play and deposit, the higher your player tier. Each level unlocks extra perks: cashback, faster withdrawals, exclusive bonuses, and VIP support.

You’ll move up through Bronze, Silver, Gold, Platinum, and Diamond as you play and deposit. Tiers are based on your recent action and loyalty points.

We update tiers every month automatically. Play more, climb higher. If you take a break, your current tier sticks around for a while before dropping.

Every crypto deposit helps boost your VIP tier just like any other deposit. In fact, crypto VIPs often get even quicker withdrawals, special bonuses, and invites to exclusive crypto-only events—so stacking up those crypto deposits can really pay off!

Crypto VIPs unlock all the usual VIP perks, plus extra privacy, priority support, higher withdrawal limits, and exclusive crypto reloads. Hit the top tier and you might even get your own dedicated VIP manager for that personal touch.

Everyone’s welcome, but Slotified is built with crypto players in mind—so crypto VIPs get extra love: faster processing, higher limits, and special rewards you won’t find anywhere else.

Leveling up brings bigger bonuses, higher limits, more free spins, easier wagering, and faster live chat support. Every step up the ladder gets you closer to legendary treatment.

If you take a break, your VIP status sticks around for a while. If you’re inactive for a long stretch, you might drop a tier—but don’t worry, we’ll give you a heads-up before anything changes.

Definitely! We’ll notify you by email or right in your account as soon as you hit the next level. Top VIPs may also get a direct call or message from a personal VIP host.

Absolutely. Each VIP level comes with its own set of exclusive deals—think bigger bonuses, extra cashback, and private tournaments just for your tier.

Just check your dashboard anytime. You’ll see your current tier and exactly how close you are to reaching the next level—no secrets, no guesswork.

No—VIP points and tier progress come from real-money play only. Freeplay is just for practice and doesn’t count towards your loyalty status.

Just click “Sign Up” on the homepage and fill in the form—add your email, choose a username and password, enter your name, birth date, and you’re halfway there!

You’ll need your email, a unique username, password, full name, and birth date to start. Next, we’ll ask for your address, phone number, and a security question for account protection.

We use your address and phone for security, player verification, and to help you recover your account if you ever get locked out. We never share your info with third parties.

Of course! Just select your country from the dropdown during registration. Slotified welcomes players from around the world.

Your display currency helps you see your balance in familiar terms. Don’t worry—deposits and withdrawals are still handled in crypto.

It’s an extra layer of account protection. If you ever forget your password or need to verify your identity, your security answer helps us make sure it’s really you.

Yes, ticking the box means you accept our rules and agree to play fair. You can review the terms any time via the link on the sign-up page.

Once you complete all steps and click submit, you’ll see a “Registration Successful!” message. You can log in and start playing right away.

Online casinos are only for players 18 or older. We use your date of birth to make sure you’re eligible to play and keep everything safe and legal.

You can update most personal info in your account settings after logging in. Some changes (like your date of birth) may require support for security reasons.

Double-check your email and password for typos. Make sure Caps Lock is off. If you still can’t log in, try resetting your password or clear your browser cache and cookies.

This means your email or password doesn’t match our records. Try resetting your password or contact support if you’re stuck.

Check your spam/junk folder. If it’s not there, try again and make sure you entered your registered email address. Still no luck? Contact support.

For security, repeated failed logins can lock your account temporarily. Wait a few minutes and try again, or use the password reset option.

Your account will be temporarily locked for safety. Wait a few minutes, then reset your password or try logging in again.

Make sure you enter the exact email you used to register. If your email isn’t recognized, you may need to create a new account or contact support.

Password reset links expire for security. Request a new link and use it within the time window provided.

Contact support with your account details (name, phone, recent deposit info, etc.) and we’ll guide you through recovery.

Account suspensions can happen due to rule violations, security concerns, or suspicious activity. Contact support for more info or to appeal.

Check you’re using the correct email. If you previously deleted your account or it was closed, you may need to re-register.

Ensure all required fields are filled, your email is valid, and your password meets complexity rules. Check for duplicate usernames or emails.

Check your spam/junk folder and double-check your email address. Some mail providers may block automated emails—try a different address if needed.

You may have already registered with these details. Try logging in or use password reset. If issues persist, contact support.

Check that your files meet the format and size requirements (JPG/PNG/PDF, under 10MB). Try another browser or device if the upload fails.

Rejections are usually for blurry, expired, or mismatched documents. Ensure everything is clear, up-to-date, and matches your account info.

Crypto deposits may take a few minutes. If it’s been longer than 30 minutes, double-check the transaction hash and contact support with the details.

Deposits can fail due to hitting your daily/weekly limit, incomplete verification, or issues with the payment method. You’ll see a message explaining why.

You’ve hit a deposit rate limit. Wait 30 minutes before trying again, or contact support if it persists.

Sending the wrong coin (e.g., ETH to a BTC address) can result in a permanent loss of funds. Always double-check before sending.

Some banks block gambling transactions. Try a different card, use crypto, or contact your bank to approve the payment.

Common reasons include incomplete KYC, bonus wagering not finished, wallet issues, or hitting withdrawal limits. Check your cashier or contact support.

Withdrawals may be under review for security, compliance, or due to high-value transactions. You’ll be notified if we need more info.

You may have hit withdrawal limits, have incomplete KYC, or account restrictions. Contact support for a review.

Crypto network fees or bonus caps may reduce the final payout. See details in the withdrawal summary.

Withdrawals are final once processed. Always check your wallet address before confirming.

Game access may be restricted by region, account status, or due to technical issues. Try another game or contact support.

Refresh the page or relaunch the game. Your last bet or session is usually saved.

You may have missed an eligibility step, the offer expired, or your account is flagged as ineligible.

Check if you entered the correct promo code and met all requirements. Contact support with your transaction details if it’s still missing.

Try clearing your browser cache, disabling extensions/ad blockers, or using a different device. Persistent errors? Contact support with details and screenshots.