Frequent Asked Questions
Getting Started
What is Slotified?
Slotified is a mobile-first crypto casino offering instant-play slots, fast payouts, and massive bonuses for players worldwide.
How do I create an account?
Click “Sign Up” on the homepage, enter your details, and you’ll be up and running in under a minute.
Is Slotified legal in my country?
You’re responsible for checking your local laws. If online gambling is allowed where you live, you’re welcome to play.
Do I need to verify my account?
Yes — before your first withdrawal, you’ll need to submit identity documents. Full details here: Account Verification FAQ
What happens if I lose access to my account?
Contact support at [email protected] and be ready to verify your identity.
Can I play for free?
Yes. Many games offer Anonymous Free Play (AFP) without registration. Just click and play instantly — no deposit needed.
Bonuses & Promotions
How do I claim the welcome bonus?
Register and make your first deposit — your 3-phase bonus will be automatically applied. More info: Bonuses & Promotions FAQ
Where do I enter a bonus code?
Enter codes like 99DAILYSPINS or INFINITERELOAD during deposit in the cashier.
Can I withdraw my bonus winnings?
Yes — once you meet the wagering requirements. Bonus caps and terms apply.
Why was my bonus removed?
If your bonus expired (usually 7 days) or you breached terms, it may be forfeited. See: Winnings, Withdrawals & Bonus Limits
How do I know if I’m eligible for a promo?
Eligibility depends on your country, account history, and deposit activity. Check your promotions dashboard.
Deposits
How do I deposit with crypto?
Go to the cashier, choose your currency (BTC, ETH, LTC), and send funds to your unique wallet address. Full guide here: Crypto Deposits FAQ
Where do I find my deposit wallet address?
It’s shown in your cashier after choosing your crypto method.
What if I send the wrong coin?
Your funds may be lost — only send the exact currency shown.
Do I have to deposit an exact amount?
No — just meet the minimum, but bonus caps and wagering may scale based on deposit size.
Can I use someone else’s wallet to deposit?
No. Deposits must come from wallets you own. Third-party deposits may be rejected.
Withdrawals
How do I request a withdrawal?
Visit the cashier, select “Withdraw”, choose your crypto, and enter your wallet address. More info: Crypto Withdrawals FAQ
What’s the minimum withdrawal?
Minimum amounts vary by currency. Generally, around the equivalent of $25.00.
Can I withdraw before verifying my account?
No — all players must complete KYC verification before their first cashout.
Why can’t I withdraw my full balance?
If you received a bonus, max cashout limits or wagering rules may apply. See: Winnings, Withdrawals & Bonus Limits
Can I reverse a withdrawal?
Yes. While it’s still pending (within 24 hours), you can cancel it and return the funds to your account.
Support & Troubleshooting
How do I contact support?
Email [email protected] or use live chat during support hours. More: Tech Support & Troubleshooting FAQ
What if I made a deposit but it’s not showing?
Crypto may take a few minutes. If it still hasn’t arrived, contact support with your transaction hash.
My game froze or crashed — what now?
Your bet is saved on the server. Reload and resume — if anything’s missing, support will assist.
I forgot my password. What do I do?
Click “Forgot Password” on the login page and follow the prompts.
Why is my login not working?
Check your credentials, clear your cache, and ensure you’re not blocked or self-excluded. Still stuck? Contact support.