Tech, Support & Troubleshooting FAQ
How do I contact support?
Use the live chat on our site for fast help during operational hours, or email [email protected] anytime for account, payment, or technical issues.
Is live chat 24/7?
Live chat is available most hours of the day, but not guaranteed 24/7. If chat is offline, email [email protected] and we’ll get back to you as quickly as possible.
What if my deposit hasn’t reflected?
Crypto deposits can take a few minutes to confirm. If it’s been over 15 minutes, contact support with your transaction hash so we can track it.
What if I made a mistake with the wallet address?
If crypto is sent to the wrong address, it’s likely lost permanently. Slotified cannot retrieve misdirected funds. Always triple-check the address before confirming.
How do I report a bug or technical issue?
Take a screenshot or screen recording and email [email protected] with a description of what went wrong, what device/browser you were using, and the time of the error.
Why isn’t a game loading?
Clear your browser cache and disable any ad blockers. If that fails, try a different browser or device. Still stuck? Contact support so we can investigate.
Why did a game freeze or crash?
Most freezes are temporary connection issues. When you reload the game, your last bet will either resume or be settled automatically from the server.
How do I reset my password?
Click “Forgot Password” on the login screen. You’ll receive an email with a reset link. If you don’t see it, check your spam/junk folder.
Why can’t I log in?
Double-check your login details and make sure your account hasn’t been locked, suspended, or self-excluded. Clear your browser cache and try again. Contact support if needed.
Why is my deposit stuck or missing?
This usually means it’s waiting for blockchain confirmations. Delays can also happen if you underpaid or overpaid a crypto invoice. Send your transaction ID to support for help.
I got a “please try again in 30 minutes” message when depositing — why?
This happens after multiple failed attempts or if you triggered a rate limit. Wait 30 minutes and try again, or use a different payment method.
Why did my card payment fail?
Banks may block international or gambling-related transactions. We recommend using crypto for smoother deposits, or contacting your bank to approve the payment.
How do I close or reopen my account?
Email [email protected] and let us know whether you want a temporary break or permanent closure. Reopening is possible after review if the account wasn’t permanently closed.
How can I self-exclude or take a break?
Contact support with your request. You can choose temporary cooldowns, deposit limits, or full self-exclusion depending on what support you need.
How do I contact support quickly?
Use the live chat widget on Slotified.com for instant help. For more complex issues or document submissions, email [email protected].