Winnings, Withdrawals & Bonus Limits FAQ
Why can’t I withdraw my entire bonus win?
Most bonuses — especially free spins, no-deposit offers, or high-match promos — include a maximum withdrawal cap. Any amount above this cap is automatically removed before payout, per the promo’s terms.
What’s a “max cashout”?
“Max cashout” refers to the highest amount you can withdraw from bonus-related winnings. For example, no-deposit bonuses might have a R500 cap. Winnings beyond that will be forfeited.
Why was my balance reduced after I won?
If your winnings exceeded the allowed bonus cashout limit, the extra amount was removed. This is automatic and specified in the terms of the bonus.
Why do I have to verify before withdrawing?
We require account verification (KYC) before your first withdrawal to comply with anti-fraud laws, prevent abuse of bonuses, and ensure funds are sent securely to you.
Why do some promotions vanish after 7 days?
Most bonuses expire after 7 days if wagering requirements aren’t met. Once expired, the bonus and any related winnings are removed from your account.
Can I play again after maxing out a promo?
Yes, you can continue playing with deposited funds, but most promos are single-use. To claim new offers, make a fresh deposit and check available promos in your dashboard.
What happens if I win big on a free bonus?
Winnings are subject to a max withdrawal cap (often R100–R500) and a mandatory deposit before cashout. You must also meet full wagering requirements.
Are bonus winnings treated differently from real money wins?
Yes. Bonus winnings are restricted by max cashout, wagering, and validity terms. Real money winnings from straight deposits are unrestricted and fully withdrawable after 1x wagering.
What if I win more than the max withdrawal on a promo?
Only the allowed payout portion will move to your cash balance. The rest is removed once wagering is complete and the withdrawal is processed.
Can I keep playing after hitting the max withdrawal?
Yes, but additional winnings from the bonus balance will not increase your withdrawable amount. We recommend cashing out and switching to real-money play.
Is there a bonus limit on every promotion?
Not always. Larger match bonuses and VIP promos may have higher or no limits, but all no-deposit and free spin offers include caps to prevent abuse.
How can I avoid losing bonus winnings?
Complete all wagering within the time limit, avoid restricted games, and don’t trigger bonus abuse flags (e.g., max bets, suspicious patterns). When in doubt, ask support.
Do real-money wins have a withdrawal cap?
No. Winnings from real-money play (non-bonus funds) are not capped, provided you meet 1x playthrough and have verified your account.
Can I request a manual review if I lose bonus winnings?
In rare cases, yes. If you believe your bonus was unfairly removed, contact support with full details. Reinstatement is not guaranteed but will be reviewed.