Account & Verification FAQ
Why was I asked for identity verification?
As part of anti-money laundering (AML) regulations, fraud prevention, and responsible gambling policies, we are required to verify your identity before processing any withdrawals. This also ensures your account is secure and not accessed by unauthorized users.
What documents do I need to submit?
You’ll need to upload a valid government-issued ID (like a passport or driver’s license), a recent proof of address (such as a utility bill or bank statement dated within the last 90 days), and a copy of the payment method used (e.g., your crypto wallet QR or the front of your card with partial digits shown).
Is Slotified anonymous?
You can register and deposit without full identity disclosure, but you must complete identity verification before your first withdrawal. We offer a limited Anonymous Free Play experience, but real money withdrawals always require verified ID and proof of payment source.
How is my personal data stored?
Your documents are encrypted and securely stored in compliance with international data protection laws. Only our internal compliance and payments teams can access this data, and it is never shared with third parties for marketing or external use.
What if I lose access to my email or account?
Contact [email protected] from any email you control and include your full name, date of birth, and a clear photo ID. If you’ve made deposits, include proof of those too. Our team will assist in verifying your identity and restoring account access.
Do I need to verify again if I change my details?
Yes. Any changes to your name, address, or payment method may require re-verification to ensure your new details match and are not flagged for fraud.
How long does account verification take?
If your documents are clear and complete, verification usually takes under 24 hours. In high-volume periods, it may take up to 48 hours. You’ll receive an email notification as soon as the review is complete.
Can I still deposit and play if I’m not verified?
Yes. You can enjoy full gameplay and access promotions before verifying. However, you cannot request or receive any withdrawals until your documents are successfully approved.
Why was my verification rejected?
Common reasons include blurry photos, expired documents, mismatched names, or cropped images. Double-check that all submitted documents are clear, legible, and match your registered account details.
What happens if I don’t verify my account?
You can continue playing, but all withdrawal options will remain locked. Inactive unverified accounts may be frozen for security. Prolonged non-compliance may result in your balance being forfeited as per our terms.
Do I need to verify if I only play with bonuses?
Yes. Regardless of how you fund your gameplay, all players must verify their identity before any winnings—bonus or real money—can be cashed out.
Will I be notified when my verification is complete?
Yes. You’ll receive an email confirmation once your documents are approved or if further information is needed. You can also check your verification status from your account dashboard.
Can I submit documents before I request a withdrawal?
Absolutely. We recommend verifying your account early to avoid delays when you’re ready to withdraw. Upload your documents any time via your account settings under the “Verify” tab.